Effective Date: 30 October 2026
Last Updated: 30 October 2026
1. Introduction
Welcome to BizCentre (“we”, “our”, or “us”).
BizCentre is an omnichannel business management platform that helps businesses manage customer conversations, social media interactions, marketplace integrations, sales activities, and automated customer support through a unified platform.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use the BizCentre mobile application, website, and related services.
By using BizCentre, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you use BizCentre, we may collect the following information:
2.1 Account Information
- Name and business name.
- Email address.
- Phone number, if provided.
- Profile information and profile picture.
- Login and authentication information.
- Account preferences and settings.
2.2 Business and Integration Information
When you connect external platforms or business services, we may process information necessary to provide the requested functionality, including:
- Facebook Pages and Instagram business account information.
- WhatsApp Business Account information and phone number identifiers.
- TikTok account and business information.
- Shopee and Lazada shop information.
- Telegram account or bot information.
- Access tokens and authorization credentials required to maintain integrations.
We only access information permitted by the permissions you grant and the relevant platform’s policies.
2.3 Customer Conversations and Business Data
When you use BizCentre to manage customer interactions, we may process:
- Customer names and contact information.
- Messages and conversation history.
- Images, videos, documents, and other media shared in conversations.
- Customer enquiries, orders, quotations, and booking information.
- Product catalogues, stock information, and business records.
- Comments and interactions from connected social media accounts.
You are responsible for ensuring that you have the appropriate rights and permissions to process information belonging to your customers.
2.4 Device and Technical Information
We may collect:
- Device type and operating system.
- App version.
- Push notification tokens.
- IP address and diagnostic information.
- App activity, error logs, and performance information.
This information helps us maintain application security, reliability, and performance.
2.5 Subscription and Payment Information
If you purchase a subscription, we may process:
- Subscription plan and product identifiers.
- Purchase tokens and transaction references.
- Subscription status and expiration dates.
- Billing platform information.
Payments made through Google Play are processed by Google. We do not directly collect or store your complete payment card details through the BizCentre application.
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts.
- Authenticate users and secure access.
- Connect and synchronize supported third-party platforms.
- Display and manage customer conversations in a unified inbox.
- Send and receive business messages.
- Manage campaigns, broadcasts, templates, and notifications.
- Provide chatbot automation and AI-powered customer assistance.
- Process product, sales, quotation, order, and booking enquiries.
- Manage subscriptions, billing entitlements, and account limits.
- Send important service notifications.
- Monitor application performance and prevent abuse.
- Provide customer support and improve our services.
- Comply with applicable legal obligations.
4. AI Features and Automated Processing
BizCentre may provide AI-powered features for customer support, sales assistance, recommendations, and automated replies.
When you enable these features, relevant business information and customer messages may be processed by AI service providers to generate responses.
Depending on the feature, information may include:
- Customer messages and conversation context.
- Product and catalogue information.
- Pricing and stock information.
- Booking and order details.
- Business instructions and automation settings.
AI-generated responses may contain errors and should be reviewed where appropriate.
You control whether to enable supported AI automation features. You should avoid submitting unnecessary sensitive personal information to AI features.
5. Third-Party Services
BizCentre integrates with third-party platforms and service providers to deliver its functionality.
These may include:
- Meta Platforms (Facebook, Instagram, and WhatsApp Business Platform).
- TikTok.
- Shopee.
- Lazada.
- Telegram.
- Google services.
- Apple services.
- Supabase for authentication, database, and backend infrastructure.
- Firebase for application notifications and related services.
- AI service providers, where applicable.
- Google Play for subscription purchases.
When you connect a third-party account, information may be exchanged with that platform according to your authorization and its applicable privacy policy.
Third-party platforms operate independently and have their own privacy practices. We encourage you to review their privacy policies.
6. Data Sharing and Disclosure
We do not sell your personal information.
We may share information only when reasonably necessary for the following purposes:
- Providing integrations and services you request.
- Working with infrastructure, hosting, notification, and AI service providers.
- Processing and verifying subscriptions.
- Protecting our rights, users, and services.
- Complying with applicable laws, regulations, or valid legal requests.
- Responding to emergencies where disclosure is legally justified.
Service providers are expected to handle information appropriately and only for authorized purposes.
7. Data Storage and Security
We use appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Authentication and access controls.
- Database security policies.
- Encrypted network communications.
- Restricted access to sensitive credentials.
- Security monitoring and operational safeguards.
However, no internet-based service can guarantee absolute security.
You are responsible for keeping your account credentials confidential and securing access to your connected business accounts.
8. Data Retention and Deletion
We retain information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
You may request account deletion or the deletion of eligible personal information by contacting us.
When an account is deleted, we will take reasonable steps to delete or anonymize associated information, subject to applicable legal requirements, legitimate business needs, backup retention, and third-party platform requirements.
Some information may also need to be deleted directly through the relevant third-party platform.
9. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Withdraw consent where processing is based on consent.
- Disconnect third-party platform integrations.
- Disable optional AI and notification features.
- Object to or restrict certain processing activities.
To exercise these rights, contact us using the details below.
10. Children’s Privacy
BizCentre is a business-oriented service and is not intended for children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
11. International Data Transfers
Our service providers and connected platforms may process or store information in different countries.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied in accordance with applicable data protection requirements.
12. Third-Party Platform Permissions
You may disconnect supported third-party accounts through the relevant BizCentre settings or the third-party platform’s own account settings.
When an integration is disconnected, we will stop accessing new information through that authorization, subject to the platform’s technical requirements and any other valid authorization.
Disconnecting an integration does not necessarily delete information previously received or stored by BizCentre. You may separately request deletion of eligible stored information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.
The updated version will be published with a revised “Last Updated” date.
Your continued use of BizCentre after changes become effective constitutes use under the updated Privacy Policy, subject to applicable law.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact:
Service: BizCentre
Company / Developer: Nitosoft System
Website: https://nitosoftapp.com
Privacy Contact: nitosoft.my@gmail.com
By using BizCentre, you acknowledge that you have read this Privacy Policy.